Troubleshooting
When something isn’t behaving the way you expect, the fastest fix usually starts with a short checklist of likely causes. These guides walk through the most common issues merchants run into on CIQRA — a product that won’t appear, a payment that won’t go through, shipping that doesn’t calculate — and, for each, the handful of things worth checking first.
Each article is grounded in how CIQRA actually works, so you’re checking real causes rather than guessing.
A product isn't showing on my storefrontDraft status, scheduled dates, categories, stock and search indexing.
A payment was declined or can't be takenCIQRA Pay onboarding, card declines, currencies and risk holds.
Shipping isn't calculating at checkoutMissing zones, missing rates and missing product weights.
An order is stuck or won't fulfilReserved stock, order lifecycle and digital download grants.
My inventory numbers look wrongOn hand vs reserved vs available, and per-location stock.
Tax isn't applied or is wrongUnset tax classes and missing rates for a shopper's region.
My analytics or reports show no dataConsent, date ranges and brand-new stores with few events.
A conversion-tracking destination isn't receiving eventsEnablement, credentials, consent and the test event.
I can't sign in to my adminThe two-step sign-in flow and recovering a lost 2FA device.