Tax isn't applied or is wrong

Tax on CIQRA comes from two things working together: the tax class assigned to a product, and the rates that class holds for each region. When tax is missing or wrong, one of those two is almost always the cause.

Things to check

• Does the product have a tax class set? If a product’s tax class is unset, there’s nothing to tell CIQRA how to tax it, so no tax is applied. Confirm the product is assigned to the right class — see Taxes — classes and rates.
• Is there a rate for the shopper’s region? A tax class needs a rate that matches the customer’s country or region. If no rate covers their region, no tax is charged there. Check that the class has a rate for the places you sell to.
• Is a more specific rate overriding a general one? A kind-specific rate (for example, digital-only) wins over an “any product” rate for the same country. If an amount looks off, check whether a more specific rate is applying instead of the general one.

Tip

If tax is missing for everything, suspect the tax class on your products. If it’s missing or wrong only for certain countries, suspect a missing or overriding rate for that region.

Note

Tax setup can have legal implications for your business. If you’re unsure which rates apply where, confirm with a tax professional as well as checking your CIQRA configuration.